FAQ

Reservation | ▼ Check in | ▼ Facilities | ▼ Check out

Reservation

Q. Is it possible to make a group reservation?

A. We don’t accept group reservations.
Q. Can I make a reservation using a company name?
A. Yes, you can.
  But, we also need individual name when you make a reservation.
Q. Is it possible to make a walk-in reservation during the day?
A. Yes, only available after 4:00PM.
Q. Can you hold luggage before check in or after check out?
A. Yes. Feel free to ask the front desk.
Q. What is cancellation policy?
A. If you make an external booking please contact the company to cancel.

  20%: 7days~2days before
  50%: 1day before
  80%: Same day
  100%: No Show

Check in


Q. What time is check in?
A. After 16:00.
Q. How can I pay?
A. Please use the automatic machine which accept cash and credit card.
  We provide a receipt with company name.
Q. Can I go out after check in?
A. Yes. Please come to front desk.
  We will keep your wristband.
  After 2AM, the entrance door will be locked, please call staff by an intercom to get in.

Facilities


Q. Can I use the internet?
A. Yes. We provide free WI-FI.
  Please ask the front desk for access ID and password.
Q. Can I smoke?
A. Only in the smoking room on the 1st floor.
Q. Where can I eat? 
A. You can eat and drink at the lounge.
  We provide vending machines and hot water pot.
  Please don’t eat anywhere else in the hotel.
Q. If I am staying more than one day, do I have to leave at check-out time?
A. We are sorry but Yes.
  10:00~16:00 is cleaning time.
  You can leave luggage in the locker.
Q. Is there bath?
A. We don’t have bath.
  There are shower rooms.
Q. Is there Laundromat?
A. Yes. We have it on each floor.
  Laundromat is called coin-laundry in Japanese.
Q. What amenity do you have? 
A. We provide indoor wear, towels and toothbrush, hairbrush, razor, cotton swab and hair dryers.
Q. Is there a wall socket?
A. Yes, in the unit and the lounge. But limited to 100 volt.
Q. Is there any dry-cleaning service?
A. No, we don’t have.

Check out


Q. What time is check-out?
A. 
Usually the check out time is before 10am.
Q. Please tell me how to check-out?
A. Please return the wristband at 1F front desk.
Q. Can you hold luggage after check out? 
A. Yes, if you are going to pick up the luggage within the day.
Q. Is there delivery service?
A. No, we don’t have.
Q. Can I extend my stay?
A. Just ask the front desk. Depends on unit availability.