FAQ

Reservation | ▼ Checkin | ▼ Facilities | ▼ check out

Reservation

Q. Is it possible to make a group reservation?
A. We don’t accept group reservations.
Q. Can I make a reservation using a company name?
A. Yes, you can. But, we also need individual name when you make a reservation.
Q. Is it possible for a person under 18 to stay in the hotel? 
A. 12 and under is not permitted even with parents.
  13 and above can stay but need a signed agreement.
 
Q. Is it possible to make a walk-in reservation during the day?
A. Yes, only available after 4:00PM.
Q. Can you hold luggage before check in or after check out?
A. Yes. Feel free to ask the front desk.
Q. What is cancellation policy?
A. If you make an external booking please contact the company to cancel.

  20%: 7days~2days before
  50%: 1day before
  80%: Same day
  100%: No Show


Check in


Q. What time is check in?
A. After 16:00PM.
Q. How can I pay?
A. Please use the automatic machine which take cash and credit card.
 We provide a receipt with company name.
Q. Can I go out after check in?
A. Yes. Please take your card key with you. After 2AM, use your card key to open the door.


 

Facilities


Q. Can I use the internet?
A. Yes. We provide free WIFI. Please ask the front desk for access ID and password.
Q. Where can I eat? 
A. You can eat and drink at the lounge.
  We provide vending machines and hot water pot.
  Please don’t eat anywhere else in the hotel.
  
Q. If I am staying more than one day, do I have to leave at check out time?
A. We are sorry but Yes. 10:00~16:00 is cleaning time. 
  You can leave luggage in the locker.
Q. Is there bath?
A. We don’t have bath.
  There are shower rooms.
Q. Is there laundromat?
A. Yes. We have it on the 1st floor.
Q. What amenity do you have? 
A. We provide sleepwear, towels, and tooth-brush, comb, razor, cotton-swab and hair dryers.
Q. Is there a power outlet in the unit room?
A. Yes, in the unit and the lounge. But limited to 100w.
Q. Is there any dry-cleaning service?
A. No, we don’t have.


 

Check out


Q. What time is check out?
A. Usually the check out time is before 10am.
Q. Please tell me how to check out?
A. Please return the card key at 1F front desk.
Q. Can you hold luggage after check out? 
A. Yes, if you are going to pick up the luggage within the day.
Q. Is there delivery service?
A. No, we don’t have.
Q. Can I extend my stay?
A. Just ask the front desk.