Yes. Please feel free to ask at the front desk.

We accept luggage from 3 days prior to your arrival. Please send your luggage to the following address.
1-16-9 Hamamatsucho, Minato-ku, Tokyo, 105-0013
BAY HOTEL Tokyo Hamamatsucho
TEL：+81 3-6381-5012

*Note
Be sure to include the name of the person making the reservation and the date of your stay on the shipping invoice with your luggage.
Please be aware that we cannot stow any fresh or frozen food items, luggage that requires payment on delivery, or luggage where we are unable to confirm the date of stay or reservation name of the owner.

No parking is available at our hotel. Please use the neighboring coin-operated parking lot.

Minors may stay without guardians as long as they have a guardian’s consent.
Download the “Accommodation For Minors Consent Form” from “Download Consent Forms”, print it out, then have a guardian fill it out and sign it.
You may also use any other written document containing (1) date of stay, (2) name, address, and age, and (3) guardian’s name, address, telephone number, and signature, and submit it at the front desk when checking in.

Download Consent Forms

Reservations may be made under a corporate name, but we will also ask for the name of the guest.

Reservations made on our official website or via telephone will be subject to the following cancellation fees. 7 to 2 days prior to your stay: 20% of the room rate
1 day prior to your stay: 50% of the room rate
Same-day cancellation: 80% of the room rate
No-shows: 100% of the room rate
For plans with different cancellation policies, the plan’s cancellation policy will apply. *Note
For reservations made online, please cancel the reservation yourself on the website you used to make your reservation. Please note that cancellation fees may vary according to the website’s rules.

We do not offer day use only or hourly stays (short stays).

Please refrain from bringing any pets.

Yes, assistance animals are welcome.

At the front desk on the first floor.

Check-in starts at 4:00 PM.

We do not offer early check-in.

Yes, you may. When leaving the hotel, be sure to bring your room key.

You can pay with cash, credit cards, and some QR code payment systems.

Payments are made in advance. Please pay at or before check-in. You can also pay in advance online using a credit card. For details regarding advance payment, please inquire with the hotel.

No, we ask that you pay with Japanese yen only. Also, please understand that we are unable to do currency exchanges at our hotel.
Please note that we also accept credit cards.

Free Wi-Fi (wireless LAN) is available in guest rooms and common areas throughout the hotel.

Unfortunately, there are not.

We provide body soap, shampoo, conditioner, washcloths, toothbrush sets, shaving razors, hairbrushes, cotton swab sets, bath towels, face towels, slippers, and nightwear.

We have refrigerators, electric kettles, humidifiers/air purifiers, and hair dryers.

There are bathrooms with bathtubs in the triple rooms. The twin and double rooms have individual shower rooms (with separate toilets), while the capsule rooms have shared shower rooms.

No, we do not have communal baths.

There are no safes in the guestrooms. We are unable to stow valuables at the front desk. Please be responsible for your own valuables.

All rooms are Western-style.

Co-sleeping is only available for preschoolers. The number of co-sleeping children is limited to the number of staying adults (children elementary school-aged and older are counted as adults).

Guests staying in an individual guest room may stay in their room if they do not require cleaning or a change of sheets. Please place the No Housekeeping card outside your door by the designated time.
Guests staying in a capsule are asked to move their luggage from within the capsule to a locker and leave the room.

We can issue one key per adult guest.

Yes, please take your room key with you when you leave. We do not, as a rule, hold keys at the front desk. Please return the key at check-out.

From the standpoint of decency, crime prevention, and fire safety, non-staying guests are unfortunately not allowed to enter guest rooms.
Please use the lobby on the first floor for meet-ups.

Smoking is prohibited within the hotel to prevent second-hand smoke. This includes e-cigarettes and heated tobacco products.

All guest rooms, common areas, and premises within the hotel are non-smoking.

There is one washing machine near the front desk on the first floor, one in the men’s capsule room area on the second floor, and one in the women’s capsule room area on the third floor. Washing machines cost ¥300 per cycle. Dryers cost ¥200 for 30 minutes.

No, there is not.

They are in the lobby on the first floor.

No, we do not have a restaurant. There are many dining establishments in the neighborhood that you are welcome to visit.

There is a drinks vending machine in the first-floor lobby.

We do not offer late check-out.

Check-out is until 10:00 a.m.

Please go through the check-out procedure at the front desk on the first floor. We ask that you return your card key at this time.

We can stow luggage after check-out until 4:00 PM on the same day.

This service is not offered at the front desk. We can direct you to a nearby delivery center or convenience store.